Refund & Cancellation Policy

If DeepSPACE cancels an event due to adverse weather conditions, safety concerns, equipment failure, insufficient participation, or other unforeseen circumstances beyond our control, DeepSPACE may allow customers to choose either:

• A 100% refund to the original payment method; or
• A rescheduled booking for the next available event.

Cancellation requests must be submitted in writing via email or WhatsApp.

• 7 or more days before the event: 100% refund.
• 3–6 days before the event: 50% refund.
• Less than 3 days before the event, or failure to attend (no-show): no refund.

Refunds will not be issued for partially attended events.

Refund and cancellation terms for private events, corporate bookings, schools, and institutions will be governed by the signed quotation, contract, or service agreement. Unless otherwise stated, cancellations made at least 7 days before the scheduled event may qualify for a refund or rescheduling.

Customers may return eligible merchandise within 7 days of purchase, provided that:

• The item is unused.
• It is in its original packaging and condition.
• Proof of purchase is provided.

The following items are not eligible for return unless defective or supplied incorrectly:

• Special orders.
• Clearance or discounted items.
• Products damaged through misuse or improper handling.

Approved refunds will be processed using the original payment method whenever possible. Depending on the payment provider or financial institution, refunds may take 5–10 business days to reflect in the customer’s account.

DeepSPACE shall not be held liable for cancellations or delays caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, government restrictions, civil unrest, pandemics, or other force majeure events. In such cases, customers will be offered a rescheduled date or refund where applicable.

For refund requests or cancellation enquiries, please contact us using the details below, or the contact details provided on your booking confirmation or invoice.